Are You Frustrated With Your Team Members?
I hear very often so many business owners complain about their team members either lack of engagement or lack of timely and quality work. Heck, at some point we were there ourselves also…and what we have learned over the years is that both of these issues come up not because we have the wrong team members on the bus, but rather because we as the leaders of the business hadn’t taken the time to set our Delegation Formula in place. I know for sure that when the right people have been on our team rallying behind our vision, their intentions have always been to do whatever they can to see the company succeed… and for that reason I have always had and will continue to have SO much Faith on “The Who,” or the people in our team.
Our Delegation Formula
Now to cut at the source of the frustrations so many business owners experience, I’d like to share that what Jack and I usually do with any project, task or deliverable is to avoid “walking-by delegation,” where you just drop something off at someone’s table and ask them to take care of it, but rather take 15-20 minutes of quality time (but really not more than that), to sit down and explain to our team member what I call “the why”.
Explaining “the why” is nothing more than clarifying for yourself and your team 4 aspects on how to win the game in this particular project.
The 4 components of our “the why” when delegating:
- What is the purpose of the project? This means what is it that you are trying to accomplish.
- Why is this project important? This means how will this project make a difference in the life of the other team members, our clients, or the company’s bottom line.
- What is the ideal outcome? This means how will the project look like when it’s done. Here it is very important to leave some space for that teams’ creativity to arise. My experience is that if the person I am delegating to is working in their Genius Zone they will, during that brief interchange, come up with an even better picture of how the ideal outcome can look.
- What is the success criteria? This means nothing more than what has to be true when you are done with this project. This is the part that allows your team member to take ownership and be accountable, because he or she knows exactly what needs to happen for the scoreboard to say “You Have Won the Game!” I try to limit this criteria to 5-7 things to keep it simple and I make sure I include as one of the criteria, the timeline which basically states my expectation as to by when does this task or project need to be completed.
Building Confidence in Your Team
Now this is not the only way to delegate. It all depends on how well we know the capabilities of the person we are delegating to and how complex the project is.
For example, if what we are delegating is something simple, short, and we know the person’s capability very well we don’t need to spend those 15 and already know that the job will be well done. So as a result we will just ask for the final result and completion to be communicated at the very end. If it is something bigger, or I don’t know the person’s capability very well, I might set 1 or 2 specific milestones for us to check in with each other to make sure we are on track and can troubleshoot and prioritize along the way.
This will accomplish one of the most important aspects of being a leader in your business and that is to increase your team member’s confidence in themselves and the process, as well as increase your confidence in your team and by consequence the capacity and capability of your business. “The Who” make up the business and they are the ones that give you capacity and it is very important to remember that when delegating!
Want to learn more on transitioning from holding the world on your shoulders to leveraging your team? Go to the www.ultimateboardroom.com/call and request a free discovery call.